The House — Support

Welcome. We're here to help with anything you need inside The House.

Contact us

The fastest way to reach us is by email:

• Email: support@thehouseelites.com

We typically reply within 1–2 business days.

Common questions

How do I delete my account?

Open the app, go to the Profile tab, and tap Delete account. The action requires a two-step confirmation and removes all of your data from your device immediately.

I forgot my access code

Members and brands can sign back in with their email plus Face ID / Touch ID if they enabled it. Concierge (admin) users can reset their access code from the in-app admin settings or by contacting support.

Reporting inappropriate content or users

Tap the ••• menu on any post or profile to report or block. Reports are reviewed by the Concierge team. You can also email support@thehouseelites.com with details.

Privacy

The House stores all of your data on your device. See our Privacy Policy for details.